Return policy
Because every item is pre-ordered especially for you from the brand, orders can't be cancelled or refunded after payment, except in the cases below.
When we accept an exchange or refund
- The item has a manufacturing defect.
- You received the wrong item (wrong style or color).
- The item doesn't fit, and the size was recommended by SB Store through our chat channels (LINE, Messenger, or Instagram).
Conditions
- Contact us within 3 days of receiving your order.
- The item must be unworn, unwashed, with all tags attached.
- You must provide an unboxing video showing the parcel being opened.
Shipping costs for exchanges
- If the reason is on the customer's side, the customer pays 100% of the shipping cost.
- In other cases, we'll agree on the shipping cost with you via chat.
If the brand is out of stock
If the brand can't fulfill your item after you've paid, we'll refund 100% of your payment within 3 days.
How to request an exchange or refund
Send us your order number, photos of the item, and your unboxing video on LINE, Messenger, or Instagram.