FAQ
Are the products the same as described?
Yes. All products match the brand's own description, and every photo is a real photo provided by the brand.
How do I choose my size?
Sizes from Vietnamese and Chinese brands usually run smaller than Thai sizes. Check the Size guide on each product page. If you're not sure which size to choose, please contact SB Store through our chat support (LINE, Messenger, or Instagram) and we'll help you pick the right one.
How many days until I receive my order?
Usually about 7–15 days. If you haven't received your order yet, please contact us and we'll help you right away.
Is shipping really free?
Yes. Shipping to anywhere in Thailand is already included in the price.
How do I pay?
By PromptPay QR. Scan the code at checkout, pay the exact amount, then upload your payment slip.
Can I cancel my order?
Pre-orders can't be cancelled after payment, because we order each item especially for you. See our Return policy for exceptions.
How do I track my order?
Go to Track your order and enter your order number and phone number. No account needed. If you're signed in, you'll find all your orders under your account.
What if my item is defective or wrong?
Contact us within 3 days of delivery with your order number, photos, and unboxing video. We'll arrange an exchange or refund.
What if the brand runs out of stock?
We'll refund 100% of your payment within 3 days.
Do I need an account to order?
No. You can check out as a guest. An account (LINE, Google, or Facebook) lets you see your order history, save your address, and keep a wishlist.
Are the products authentic?
Yes. We order directly from each brand's official website or official channels.